WHO WE ARE

• Business name: L3 Coaching Pty Ltd
• ABN/ACN: 88 203 551 120
• Registered address: 1 Darrell Place, Chapman,ACT, 2611
• Contact: Sarah Burrows | 0404085023

PERSONAL INFORMATION WE COLLECT

We collect information that identifies you or could reasonably identify you, including:

• Identity & contact: name, email, phone, organisation, job title.
• Booking & service data: session history, goals you choose to share, preferences, notes and agreed actions.
• Transaction data: invoices, payments, purchase history (we do not store full card details).
• Communications: emails, form submissions, testimonials/feedback.
• Website & device data: IP address, pages viewed, timestamps, and cookies or similar technologies (see “Cookies & analytics”).
• Sensitive information (limited): only with your explicit consent and only where relevant to our services (e.g., health-adjacent context such as stress, sleep, ADHD/IBS support in coaching). You can decline to provide sensitive details.

HOW WE COLLECT INFORMATION

• Directly from you via discovery calls, coaching sessions, readiness sessions, bookings, forms, email, events and workshops.
• Automatically when you use our site (analytics, cookies, logs).
• From third parties you authorise (e.g., a referral partner) or public sources (e.g., LinkedIn) for business contact details.

WHY WE COLLECT AND USE YOUR INFORMATION

•  To provide coaching, workshops and related services you request.
•  To schedule, confirm, reschedule and administer sessions and courses.
• To issue quotes, invoices, receipts and manage accounts.
• To improve our programs, website and client experience.
• To send service messages and—if you opt in—updates and resources (you can unsubscribe anytime).
• To comply with laws (e.g., record-keeping, taxation) and manage risk, disputes and regulatory requests.

DIRECT MARKETING
If you opt in, we may send updates and resources relevant to your interests. You can opt out at any time via the unsubscribe link or by contacting us at [email protected] or via contact-us.

DISCLOSING YOUR INFORMATION

We may share personal information with:

• Service providers under contract (e.g., website hosting, email/CRM, booking/scheduling, analytics, payment processing). They may only use your data to help us deliver services.
• Professional advisers (legal, accounting) under duties of confidentiality.
• Authorities where required by law, court order or to protect safety, rights or property.
• Overseas disclosure: some providers may store data outside Australia (e.g., cloud hosting) but our main provider hosts data within Australia. Where practicable, we take reasonable steps to ensure recipients protect personal information in a way that is substantially similar to the APPs.

YOUR RIGHTS

• Access: you can request access to the personal information we hold about you (APP 12).
• Correction: you can ask us to correct inaccurate, out-of-date or incomplete information (APP 13).

COOKIES & ANALYTICS
We use essential cookies to make our site work and optional analytics cookies to understand site usage and improve content. You can control cookies through your browser settings. Blocking some cookies may impact site functionality. If we use third-party analytics or ad tools, they may set their own cookies.

DATA SECURITY
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure (e.g., access controls, encryption in transit where supported, staff confidentiality obligations, and vendor due diligence). If a data breach is likely to cause serious harm, we will assess and, where required, notify affected individuals and the OAIC under the Notifiable Data Breaches scheme.

RETENTION
We keep personal information only for as long as reasonably necessary for the purposes described in this policy or as required by law (e.g., business and tax record-keeping). When no longer needed, we take reasonable steps to de-identify or securely destroy it.

CHILDREN
Our services are designed for adults. We do not knowingly collect personal information from children under 16 without parent/guardian consent.

COMPLAINTS

• Contact us first: [email protected] with details of your privacy concern. We’ll respond as soon as practicable.
• If you’re not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC): oaic.gov.au or 1300 363 992.